CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Savings & Specials
Reviews
LaNette Beckham, 02/12/2025
Big Sons towing is awesome! Devin went above and beyond helping me get my car from Firestone to the Jeep dealer. He had to jumpstart to get it on and off the tow bed each time because the alternator drained the battery. He worked very hard in the cold without a frown or frustration. To top it off, he charged less than all of the other tow companies I called and for all of that, I am so grateful. Awesome job Devin!